If you have bought a web hosting plan and you have some questions relating to a specific function/feature, or in case you have faced some difficulty and you require help, you should be able to get in touch with the respective customer service staff. All hosting companies use a ticketing system no matter if they provide other means of contacting them aside from it or not, due to the fact that the easiest way to tackle an issue most often is to submit a ticket. This method of communication renders the responses exchanged by both parties simple to track and allows the client support staff representatives to escalate the issue if, for example, a sysadmin has to get involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you’ll have to have at least two separate accounts to get in touch with the help desk staff and to actually manage the hosting space. Incessantly switching from one account to another might sometimes be a nuisance, not to mention the fact that it requires a very long period of time for the majority of web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you’re browsing your files or tweaking various account settings. The ticketing system is being closely monitored 24/7 by our client support staff representatives and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get help. In stark contrast to certain web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request information in regards to any technical or billing issue. Plus, you can read a selection of informational articles, which will help you resolve the commonest complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with the belief that you should be able to manage everything associated with your semi-dedicated server account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have a query or experience a difficulty, you can get in touch with our client support staff instantaneously without having to sign in to some other admin dashboard. You can browse through your web files or check a variety of account settings while opening a new ticket or reading the answer to an old one. If you’ve got numerous tickets and you would like to track down a given one, you can take advantage of the clever search option, which is available in the Help section. We’ll make sure you get a response in no more than 60 minutes irrespective of the nature of your inquiry or issue.