A live chat is one of the several methods of communication offered by some web hosting providers as a part of their support service. Depending on the company, the chat is used for billing, pre-sales and/or tech support. This method of contact is quicker than a support ticket and it will make it less likely to misunderstand or misspell a word as compared to a call with a representative. Furthermore, when the problem that you have needs some time to be investigated and taken care of, you're able to do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also use a live chat support service completely free as long as you have Internet accessibility even when your website hosting provider is situated in another country and they don't have a local telephone number that you can call.
Live Chat Support in Shared Website Hosting
We supply a live chat support service for all of the shared website hosting that we offer and we're able to assist you with almost everything in real time. In case you do not have an account with our company yet, we will be able to provide you with more details about the plans in order to help you to pick the most appropriate plan. In case you are an active client, we will be able to help you with any billing or general matter in addition to with lots of common tech troubles, such as an e-mail address setup in a desktop email client. When you cannot phone us for whatever reason or you are in some country where we do not have a local phone number, the live chat is the best way to contact us. Of course, some issues require additional time to analyze and test, therefore you will have to open a support ticket to our technicians, but nonetheless, we're able to save you time and help you with numerous problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide you with live chat support as part of our services, therefore if you have any questions about our Linux semi-dedicated hosting, you are able to speak with our customer support team anytime regardless of whether you've already purchased an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, still we are able to assist you with various technical questions as well. We can help you choose the best plan for your web sites in case you do not have an account yet, we can respond to any kind of billing questions or issues you have or we can assist you with setting up your new email address on your computer or smartphone - all of this will be done promptly because our live chat service is accessible all the time, every single day. Whenever you require help, you are able to speak to an agent and save a lot of time.