If you’ve ever got any questions connected with your hosting package or if you experience a problem with your websites, you will have to contact the web hosting company’s customer support team. It may not make any difference how swiftly they will answer when you've got an inquiry of a generic nature, but an issue such as a botched script update, for instance, may lead to your site becoming damaged or unreachable on the Internet. And the longer you wait for the support team to assist you, the longer the site will be inoperative. In case you offer goods or services online, any outage will influence your site in a bad way and you may lose current or prospective clients. Many hosting providers, predominantly resellers, respond to support tickets and emails within twenty four hours, but in the electronic sphere this is far too long, since visitors will rarely revisit a website that is not functioning correctly for a long period.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting
come with a sixty-minute response guarantee, which goes to say that irrespective of what query or predicament you might have, we’ll always be there to lend you a hand. In fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both sales and technical matters. Our customer care team reps will be at your service 24-7, even on national holidays and weekends, which goes to say that you’ll always obtain immediate assistance. We are aware of just how expensive time can be, so by the time we respond to your trouble ticket or email, we’ll have explored the issue and, in case we haven’t sorted it out, we’ll supply you with more info on what you need to do on your end – when the case necessitates it. With our support services, you can rest assured that there will be somebody to lend you a helping hand momentarily, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take advantage of our fast support service. You will obtain a response to any ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes substantially less time to explore and solve a problem. We’ll supply you with more details in case the solution involves something that has to be done on your end. In case you touch base with us during holidays or weekends, the response time will be absolutely the same and given that our support staff is on duty 24 hours a day, 7 days a week, you will get timely assistance for any billing, technical or general issue regardless of what time of day or night it is.