You can find lots of shared website hosting providers on the market today, but many of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you can get through this channel of communication will vary depending on the service provider - a few of them offer experienced phone support, various others offer common and customer support only as some matters are more time-consuming and it would be quicker to be resolved with a trouble ticket, particularly when the situation has to be escalated. Nonetheless, it's good to know that you can always reach your website hosting provider since there are numerous small-scale problems that can be resolved effortlessly and timely through a telephone call, not mentioning that you are able to get additional information regarding the services even before you become a customer.
Phone Support in Shared Website Hosting
All our shared website hosting packages come with phone support fourteen hrs a day even on public holidays, so if you do not have an account yet, you will be able to call us and learn more about our services or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the phone number which is closer to you. In case you are a current customer, we can help you promptly with any kind of general and billing matters as well as with a number of technical matters to save you time and efforts - we acknowledge the fact that in some cases it's much easier speak with a live person so as to get things done immediately. Certainly, some matters cannot be resolved on the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you need to learn more about our plans, you have a billing issue or some general issue, you can call us. Though some more technical issues could require a support ticket so as to give some time to our technical support crew to investigate, we will help you with quite a lot of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the USA, the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we have an international number where you're able to reach us.