The access to the customer and technical support that a shared website hosting company offers can tell you a lot about the services which they offer as well. In the event that you are allowed to use only emails or tickets, you have most likely discovered a reseller not the actual web hosting provider. If this is the case, you may have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to contact the real website hosting company for additional help. When the supplier provides you with different options for communication with short response time which are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you'll reap the benefits of well-timed assistance and excellent support since they'll have direct access to the servers where your account is. No matter what the trouble - sales or technical, it is generally better to communicate with your web hosting company directly by using your preferred way of communication.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance promptly, that's why our shared website hosting services come with 24/7 tech support as well as several means of communication. In case you don't have an account yet, you can easily phone us or use our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up obtaining a service that you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further analysis. In contrast to the majority of suppliers out there, we reply to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get well-timed assistance, particularly when your site is not working properly for some reason. All our Linux semi-dedicated hosting include 24/7 customer and tech support, consequently in case something comes up, you're able to use several methods to contact us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and basic issues, so if you do not have an account yet, for instance, you are able to get extra info for our services, or we will assist you with less complex tech problems. The other two options are for strictly technical troubles or everything which is more time-consuming because it's much easier follow the correspondence between you and our support team. The guaranteed max response time for them is only an hour, the regular one - 15-20 minutes, therefore you will not need to wait for an entire day to receive support as you may need to do with various other service providers.
24/7 Customer Support in VPS Hosting
In case you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any server-related issue or fordifferent issues and questions associated with the pre-installed software the server is equipped with. If you have not obtained a virtual private server package yet, you'll be able to find out more information about our solutions by giving us a phone call or by employing our live chat service. For more technical problems, you can send an email or open a trouble ticket via your billing Control Panel and you will receive support within less than an hour regardless of the time of the day, even on weekends and holidays. The actual answer time in most cases doesn't extend past 30 mins. If you'd like to have assistance for third-party software, you can reap the benefits of the Managed Services upgrade that you can add to each and every VPS plan and our admins will assist you with any set up or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour maximum reply time warranty, you will enjoy timely support when you get a dedicated server from our company. Our customer and tech support teams are online 24/7/365, therefore every time you open a ticket through your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires longer time to be resolved or in case it needs to be forwarded to our admins, since it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.