Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
Each support request you submit to us will be responded to within maximum sixty minutes. In case your support ticket or email requires additional assistance from an admin, we will without delay forward it and leave a comment to inform you that your case is being examined. If you take advantage of our Admin Services package, any of the services included there will be performed at a time that is convenient for you.
A First–Class Technical Support Service
Should you need help using the Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server for you, don’t hesitate to contact the help desk support staff at any time via the ticketing system. Additionally, if you need help managing your dedicated server, you can make use of our Admin Services package, which includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk space, etc.
An Intuitive Help Section
We have equipped the Web Site Control Panel with an extensive knowledgebase, which features comprehensive explanations of all its features and functions. In addition, we have made in–depth video tutorials that will further show you how to perform a given operation or troubleshoot a frequently encountered issue. All the instructional articles and the tutorial video clips are easily reachable from every Web Site Control Panel section through the Help and Videos buttons situated in the top right corner.