Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Solution Warranty

  • Our team of professionals will do their best to respond to your support tickets in approximately 1 hour. If, however, the situation you have experienced demands the help of the Administrators’ =Department,= we’ll send the ticket to the technician in charge and will write a comment to inform you.

  • Top quality support service
  • Top–quality Client Help And Support Service

  • We provide you with 24/7/365 technical assistance by using a lightning fast ticketing application built into your Control Panel. You’ll be able to e–mail us anytime about any of the apps that come installed in advance on your virtual server, this includes the selected Linux distribution, the server admin panel and our in–house produced Web Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • A descriptive and routinely updated articles base is built into our in–house built Web Site Control Panel. It includes quick tips about how to perform all of the primary site management tasks. The Help area offers descriptive how to article tutorials and step–by–step video training. You can gain access to the Help area by hitting the Help or Video buttons in the right part of each Control Panel section.